Plans change – we understand. This policy explains how cancellations, changes and refunds work for bookings made with Jaisalmer Cab and Safari.
1. Cancellation by You
| When you cancel | Refund |
|---|---|
| 48 hours or more before the trip starts | Full refund of the amount paid |
| Less than 48 hours before the trip starts | Refund minus cancellation charges |
| No-show without informing us | Treated as a late cancellation |
Cancellation charges for late cancellations depend on the costs we have already committed to for your trip, such as vehicle bookings, desert camp and hotel reservations, and activity bookings. We will tell you the exact amount before processing your refund.
2. How to Cancel
Send us your cancellation on WhatsApp at +91 63767 64547 or by email to jaisalmercabandsafari@gmail.com, with your name, travel date and booking details. The time we receive your message is used to work out the notice given.
3. How Refunds Are Paid
Approved refunds are paid to the original payment method, or to a bank account or UPI ID you give us, within 7 working days of confirming the refund. Your bank may take a few extra days to show the amount.
4. Changing Your Dates or Package
If you need to change your travel dates, group size or package, contact us as early as possible. We will do our best to adjust your booking, subject to availability. Any difference in price will be added to or taken off your balance.
5. Cancellation by Us
In the rare case that we have to cancel your booking, we will offer you a similar alternative or a full refund of everything you have paid us.
6. Changes During Your Trip
If part of your trip cannot go ahead for reasons outside our control – such as bad weather, road or border closures, or government restrictions – we will offer an alternative where possible, or refund the unused part of the service where we have not already paid for it. No refund is given for services you choose not to use once your trip has started.